The Timing of it All

The Overview: What’s the ordering process?

This timeline subsection will give you an overview and timeline of the process. The six steps below outline what you need to do, what we at Five Ultimate need to do, and how long it will take. Below this first list, each step is explained in detail and includes links to information you’ll need to complete each step.

Step 1: Get Organized. (X business days)

Step 2: Submit Order Form and Artwork. (Instantaeous)

Step 3: Sort out the details. (~5 business days)

Step 4: Approve the invoice and digital mock ups. (~1 business day)

Step 5: Screen Printing. (7-15 business days)

Step 6: Shipping. (1-5 business days)

You’ll notice that with the amount of time each of these steps takes it’s a good idea to submit your order at least 20 business days before you want to be sure you have your gear in your hands. Plan ahead!

STEP 1: Get Organized.

Hit up the ORDER tab and download the order form in order to get aquainted will all the information you’ll be needing to submit. Check out the AVAILABILITY section to double check your desired gear is in stock.

Finalize the design of your gear. This includes making sure that all of the details of how you want your gear to be customized are figured out and your artwork is up to snuff with our specifications. Hit up the Customization tab above for more info about how you can make your gear look sweet! Remember, if you have any questions, we’re only an email or phone call away.

Make sure you give yourself enough time to collect sizes, player numbers, and player names. Submitting everything correctly the first time ensures we don’t make any mistakes on your order.

STEP 2: Submit Order Form and Artwork.

Submit your final order form and artwork to us via email at team@fiveultimate.com. Straight and simple!

STEP 3: Sort Out the Details.

A business day or so after you submit your order you’ll get a preliminary invoice and preliminary digital mock ups emailed back to you. We’ll then engage you in making sure we have all the specifications on your order correctly interpreted. Depending on how complicated your order is, this back-and-forth of sorting out the details can take up to 5 business days or more, depending on how busy we are and how quickly you are able to answer any of our questions.

Getting thoroughly organized in Step 1 can save a lot of time in this step. If the order form is well filled out, your artwork is well formatted, and you’re on top of responding to our emails, this can take only a few days. On the flip side – if you’re disorganized, indecisive, and slow to respond, this step can take weeks!

STEP 4: Approve the Invoice and Digital Mock Ups.

Once we’re all on the same page regarding your order, give us written approval via email of the invoice and mock ups. With this approval you should also give us written notice via email that payment is on its way. Check out the Payment section to see what forms of payment we accept.

As soon as we’ve received payment we’ll get the gear to the printer and begin the printing process!

STEP 5: Screen Printing.

The printing process can take between 7 and 15 business days, depending on how busy our printers are.

After all the gear is printed we quality control the final order to make sure we didn’t make any mistakes!

STEP 6: Shipping.

We ship your gear via UPS ground. Depending on your proximity to our headquarters in Seattle, this will take between 1 and 5 business days. Check out the map below for a guide of transit times. If you would like to rush-ship your gear please let us know; we can ship guaranteed delivery via UPS 3-Day, 2-Day air, or Next-Day Air.

For example. Shipping from Seattle to Boston will take exactly one week (5 business days): if your gear leaves our offices in Seattle on a Thursday it will be delivered to your door the following Thursday.