Frequently Asked Questions
Printing
What is screen printing?
To put your artwork on your gear, we use a technique called screen printing. If you want more information on the process, check out this wikipedia article: http://en.wikipedia.org/wiki/Screen_printing
What do you mean by a ’screen’?
In the silkscreen process, a screen is required for printing every color printed in every location. For example, a pink and purple elephant on your chest will require two screens. A yellow and green duck on your sleeve will require another two screens.
Can you print over the seams?
Yes! We charge $3 for printing over the seam. Keep in mind that the ink will not be completely smooth over the seam, though. This is because the screen printing machine cannot lay flat over the bumpy seam. We try to minimize the effect of the bumpy seam, but some bumpiness is unavoidable. Designs with thinner lines over the seam do much better than thick blocks of ink over the seam.
Can you print in hot pink? How about aqua blue? How about sugarplum? How about…?
We can match any color you would like to have printed – even metallic gold and silver. It’s helpful for us if you can provide us with a Pantone number for the color you’re after, if you have something very specific in mind.
Can some of our players get names (or numbers) and some of them not?
Yes! That’s totally fine!
Can we get crazy sublimated jerseys? We have this design we wanna do that has pink tigers all over it!
Yes! Check out our sublimation page for more details.
If we put our team name on the back of our jersey, is that $4 like player names?
No, having your team name on the back of your jerseys means that the name will be the same on all the jerseys. Therefore, we consider it a screen, which is $2.50 per jersey. Player names cost $4 because they are different on each jersey.
Will my goat get sick if he eats a Five Ultimate jersey?
Tin cans > jerseys; he will probably be fine but to be sure, please call your local veterinarian.
Can you print last names that are longer than 20 characters long?
Yes, (we have printed “M. Nahasapeemapetilon” on the back of a jersey) but the size of the font will have to be smaller than the rest of the names on your jerseys, most likely, in order to make it fit! (“M. Burns” of the same team took up much less space, and therefore the font could be larger.)
Logistics
Can our team order less than 15 items?
For new orders, we charge a screen creation/setup fee for $30 per screen. This is to account for the work it requires to create and set up the screens for printing. (For reorders, the order minimum is 10.)
What if we’re ordering 10 black shorts and 10 gray shorts? The total is more than 15, right?
If the printing is exactly the same between the shorts, or if you aren’t getting printing on your gear then, yes! If the color of ink will have to change between the different colored shorts, even though the logo stays the same, we charge a $10 color change fee for making the switch.
Is Adam actually Chuck Norris incarnate?
Yes, Adam once defeated Chuck Norris in hand-to-hand combat, and was therefore bestowed extreme warrior powers, the likes of which no mere mortal could ever comprehend.
I play youth ultimate. Can I have a discount?
Yes, but you must be at least this tall: ???——-. Seriously, though, we give a discount to all youth teams who order jerseys with us – just for playing youth ultimate, you get $2 off the base price of your jerseys. Right on!
Shippings
Can I pay for rush shipping for my team order?
Yes, you can pay for rush shipping. While we cannot rush the printing process, we are happy to have your package sent via UPS 3- day, 2-day, or ground. Please just notify the Team representative you are working with at the time you place your order.
Can you ship to the UK? How about Kathmandu?
Yes! We ship anywhere that the trusty United States Postal Service delivers. You’ll want to check in with what your local import duties/fees or VATs will cost you, since you’ll need to pay those when you receive your package. We cannot be liable for international shipping.
How long will it take to get my order if I’m an international customer?
For our international customers, we guarantee that your gear will be postmarked to you within 15 business days of receipt of payment. This is because the USPS takes a different amount of time to deliver packages depending on the country. We’ve found that pretty much everywhere we’ve delivered internationally, you’ll get our gear within 2-4 weeks. Faster shipping is available, but it is very expensive. If you’re interested in that option, let us know when you place your order.
Reorders
I’d like to reorder through you guys because your gear was so awesome last time! Do you still have our artwork on file, or do I need to resend it to you?
We keep everything on file for you so that the next time you order, the process will be that much easier! Just send in your new order form. No need to fill out any printing information unless there are changes, e.g. you want numbers this year, and last year you didn’t have them.
I’d like to reorder, but we don’t have enough to have a 10 item reorder minimum. What can I do?
You can either dig up some friends/fans interested in getting some of your sweet team gear, or you can pay the setup fees for small orders. The setup fees are $16 per screen, per order. So, if you had a two color logo and numbers, and want only 5 jerseys, that would be $32 split between the five of you. Other than that, the cost of your gear will be the same as it was on your previous order.
Does a reorder follow the same timeline as a new order?
Since we don’t have to go through the artwork finalization process, we can usually turn around a reorder a little more quickly than a new order. Step two from our ‘order process’ section can be a matter of a few hours!
Sizing
Do you have a sizing chart available?
Yes. You can find our sizing charts by clicking on each item on our products page.
Do you have woman’s sizes?
Yes! Take a look at our sizing chart for more details.
I heard that Five gear runs a little small. Is that true?
Our Fusion jerseys did run a little smaller than many other brands. When we updated to Electro fabric in fall 2010, however, we adjusted our sizing to be more similar to other brands. Check out our sizing chart to get an idea of what sizes you might be. Keep in mind also that the heat involved in the screen printing process can also shrink gear up to about 1/2 inch. If in doubt, order a size up. We can also send you samples of our gear to try on, to make sure you get the perfect fit. We’ll pay to ship it to you, and you can just ship it back to us once you’ve tried it out! Email us at team@fiveultimate.com for details.
Does Frank eat crickets?
Yes. Frank eats crickets.
If we still can’t find the answer to your question, feel free to email us at team@fiveultimate.com, or give us a call at 206-459-3017. But if you are asking a question already answered on our website, we reserve the right to heckle you!
