Our Policies

Shipping and Delivery

Five Ultimate makes every attempt to deliver you your gear on a reasonable time line and in the best quality possible. Once your gear leaves our warehouse we have little control over what happens to it. Outlined below are our policies and procedures for how we will work with the shipping company to ensure the highest quality of service. * By default, Five Ultimate does not pay for insurance on shipping. * Upon the shipping company’s confirmation of the delivery of a shipment, Five Ultimate assumes that you have received your gear. * Upon receiving your email confirmation for any order, check to make sure all shipping and delivery information is clear and correct. * Should your gear arrive in less than top condition, please let us know as soon as possible.

Domestic Deliveries

* Once your order ships, we will email you all tracking information available for your shipment. If no tracking information is available, we will inform you of the ship date and the expected delivery time line. * Five Ultimate asks that you refer to the shipping company’s website for final package tracking and delivery details. * We will try to confirm all delivery addresses, and we will contact you if we notice any possible delivery issues with an address you provide.

International Deliveries

* Five is proud to serve Ultimate players from all over the globe. We have experience and patience in working with international shipping. * Five Ultimate will attempt to ship to anywhere legally possible on the globe.

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Ordering Timeline

Customized Gear

* Once you confirm and pay for your order, the delivery clock starts ticking. * If we are out of stock of the gear you are requesting, we will work with you to offer various options that allow you to satisfy your needs as quickly and as accurately as possible.

Individual Gear

* Your online store purchase will typically ship in 1-3 business days.

Pricing, Promotions, and Payment

Five Ultimate makes every effort possible to support the Ultimate community through sponsorships, discounts, and incentives for promoting and growing the sport. Being able to offer these incentives is something we take a good deal of pride in, and outlined below is some legal jargon which allows us to continue to do so. * Five Ultimate will offer sponsorships and discounts to teams to help get them geared up and rep’ing the Five Style. * Five Ultimate enjoys working with international customers, but we are a US company, and therefore have some specific requirements. * Five Ultimate trusts the Ultimate community, and that trust allows us to continue to do what we do to serve the sport.

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Privacy / Security

Privacy Policy

Five Ultimate will: * Never redistribute or sell your personal information. * Keep all your personal banking and financial information safe and secure. * Never abuse the rights of a team’s or individual’s artwork. * Use secure methods of transferring sensitive data in all online transactions.

Account Information

* Five Ultimate will do everything possible to maintain the best security of your personal records and information. * Five Ultimate will not use any of your personal information for purposes other than filling your purchases and orders, and internally finding ways to serve you better. * It is in the best interest of everyone that all information remains accurate. Should you notice any errors with your shipping address, contact information etc. please let us know so that we can ensure the best quality of service.

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Artwork

* You are responsible for procuring the correct permissions for any artwork that you submit to us for use in printing or other gear customization, or for any other purposes. * If we like your artwork, we may make an extra item or two to keep around for company use.

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Returns / Replacements

We want to have the highest quality gear floating around the Ultimate community and beyond. Should you notice any manufacturing defects in the gear that you receive, please let us know and we will work to replace it quickly according to the details below. * People come in all shapes and sizes, make sure you are ordering the right size. * If your gear arrives and you notice any quality issues, product errors, or order mistakes, please let us know as soon as possible. If it is our fault, we will take full responsibility and will refund or replace your goods. If not, we will do everything we can to fix the mistake in a timely and effective manner.

Additional Information for Customized Gear* Five Ultimate strives to get you your custom gear as close to your vision as possible. * We will happily send you samples for your team to make sure you can order the correct sizes * Printing causes jerseys and shorts to shrink a little!

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Photography

* For any questions regarding the pictures you see on our website please refer to our photography page.

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Force Majeure

Five Ultimate will do everything in our power to serve you in a professional, timely, and efficient manner. However should conditions beyond the control of reasonable efforts occur

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Website malfunction

Should our website make an unreasonable error you as the user are responsible for notifying us of said error. We will not be responsible for extreme technical failures.

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FAQ

* For answers to general questions that you do not find here, check out our FAQ section. If you still are not finding what you are looking for, please email us at Info@FiveUltimate.com